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The customer care center forms the operative link between "Bravo" and its customers in serving their needs and requests through trained and qualified personnel. Utilizing the technological support available, they operate to serve customer needs with high precision and promptness.

Customer Service Center includes:

Operations Division:

This division undertakes the role of activating new lines with the requested services and providing customers with facilitators for operating the wireless and cellular services as well as providing information on billing cycles, methods and whereabouts of settling invoices, and the necessary contact information for Customer Service Centers available around the clock.

Customer Request Division (Back Office):

This division undertakes execution of customers' modifications and requests through the fax, and involves informing the customers' upon completion of tasks, as well as providing any clarifications needed on the requested modifications.

Quality Assurance Division:

This division works on assuring that employees' performances meet the required standards of quality expected from the Customer Care divisions.

Customer Complaints Division

This division performs the follow-ups on customers' complaints to ensure that the proper solutions are found, and ensure their future prevention.

Sales Support Division

This division is responsible for the process of handsets' activations, delivering handsets to the customers, and customers' training procedures.

Call Center

Operating around the clock, the Call Center employees are prepared to receive and answer any customers' inquiries and requests through any of the following numbers:
Toll-free Number: 800 124 3555 or
"Bravo" cellular Number: 0515093555 or
from "Bravo"'s handsets: 3555

Customer Service Center guarantees:

• Providing customers with the necessary care for the fulfillment of their needs.
• Eliminating any complications facing the customers by coordinating with the concerned parties.
• Attending to customers' problems by investigating causes and tracing the solutions.
• Presenting customers with all necessary information regarding "Bravo" products and services.
• Making constructive use of customers' complaints and comments for future preventions.
• Keeping record of customers' communication for future referrals.

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